Privacy Policy for Online Casino Users in Kenya

This Privacy Policy explains how we collect, use, and protect your personal information when you play at our online casino. We comply with the Kenya Data Protection Act 2019 to safeguard all data from Kenyan players. Your privacy matters to us, and we commit to transparent data handling practices. This document applies to all users who register and play on our site from Kenya.

Information We Collect from Players

We gather various types of data to provide you with secure and reliable casino services in Kenya. The information below shows what we collect from each player who signs up and uses our site. All data collection follows the Kenya Data Protection Act 2019 requirements and helps us verify your identity and process transactions.

• Personal identification data includes your full name, date of birth, national ID number, and gender details;
• Contact information covers your email address, phone number, and physical address in Kenya;
• Financial details consist of payment methods, bank account information, M-Pesa numbers, and transaction amounts in KES;
• Gaming activity data tracks your betting history, transaction records, game preferences, and win/loss statistics;
• Technical data captures your IP address, device information, browser type, and operating system details;
• Verification documents include copies of your national ID, proof of address, selfie verification photos, and utility bills.

How We Use Your Personal Data

Your personal information serves multiple purposes that allow us to operate our online casino legally in Kenya. We process your data according to specific business needs and legal requirements. Each use case below protects your account security and ensures compliance with Kenyan gambling laws.

1. Create and manage your casino account with accurate player records;
2. Verify your identity to prevent underage gambling and fraud;
3. Process your deposits and withdrawals through bank transfers and M-Pesa;
4. Comply with regulations from the Betting Control and Licensing Board;
5. Detect and prevent fraud, money laundering, and account abuse;
6. Provide customer support through email, phone, and live chat channels;
7. Send you promotional offers and bonuses with your prior consent;
8. Report suspicious activities to Kenya Revenue Authority when required.

Legal Basis for Data Processing in Kenya

Our data processing activities rest on solid legal foundations as defined by Kenyan law. The table below outlines each legal basis we rely on when handling your personal information. These grounds ensure we process your data lawfully and transparently under the Data Protection Act 2019.

Data Sharing and Third-Party Disclosure

We share your personal information with selected third parties who help us operate our casino services in Kenya. These partners process data on our behalf under strict confidentiality agreements. We never sell your personal information to marketing companies or unrelated businesses for profit.

• Payment processors and financial institutions handle your deposits, withdrawals, and M-Pesa transactions in KES;
• Identity verification service providers check your national ID and address documents for authenticity;
• Regulatory authorities receive reports when required by the Betting Control and Licensing Board and Kenya Revenue Authority;
• Legal and compliance advisors access data to ensure we meet Kenyan gambling and tax laws;
• Technology and hosting providers maintain our servers, databases, and security systems;
• Anti-fraud and security partners analyze transactions to detect suspicious activity and protect players;
• Mandatory disclosure circumstances include court orders, law enforcement requests, and regulatory investigations.

Data Security Measures

We implement multiple technical and organizational safeguards to protect your personal information from unauthorized access. Our security infrastructure meets international standards and Kenyan data protection requirements. The measures listed below will help to ensure the security of your data when playing at online casinos Kenya.

• SSL encryption technology protects all data transmitted between your device and our servers;
• Secure payment gateways process your financial transactions with bank-level encryption;
• Two-factor authentication options add an extra security layer when you log in;
• Regular security audits conducted quarterly by independent cybersecurity firms;
• Employee access restrictions limit data viewing to authorized staff only;
• Firewall protection blocks malicious traffic and hacking attempts;
• Encrypted data storage keeps your information coded in our databases.

Your Rights Under Kenyan Data Protection Law

The Kenya Data Protection Act 2019 grants you specific rights over your personal information. You can exercise these rights at any time by contacting our Data Protection Officer. We respond to all valid requests within 30 days as required by law.

1. Request access to all personal data we hold about you in a readable format;
2. Correct any inaccurate or incomplete information in your account profile;
3. Delete your personal data when we no longer need it for legal purposes;
4. Restrict how we process your data in certain circumstances;
5. Receive your data in a portable format to transfer to another service;
6. Object to processing based on legitimate interests or marketing purposes;
7. Withdraw your consent for data processing at any time;
8. Lodge complaints with the Office of the Data Protection Commissioner in Kenya.

Cookies and Tracking Technologies

We use cookies to improve functionality and analyze how players interact with our casino site. The table below categorizes different cookie types and their specific purposes. You can manage cookie settings through your browser preferences or our cookie consent tool.

Data Retention Policy

We keep your personal information only as long as necessary for legal and business purposes. Kenyan gambling regulations require us to maintain certain records for specific timeframes. The retention periods below apply to different data categories we collect from players.

• Active account data remains stored while your account stays open and you continue playing;
• Inactive account data gets reviewed after 36 months of no login activity;
• Transaction records stay in our system for 7 years as required by Kenya Revenue Authority;
• Regulatory compliance records kept for 5 years after account closure per Betting Control and Licensing Board rules;
• Data deletion procedures execute within 60 days after you submit a valid erasure request;
• Anonymization practices convert old data into statistical formats that cannot identify you.

International Data Transfers

Some of our service providers operate servers outside Kenya, which may require international data transfers. We ensure adequate protection when your information crosses borders. All transfers comply with Chapter Six of the Kenya Data Protection Act 2019 regarding cross-border data flows.

• Circumstances requiring transfer include cloud hosting services, payment processing networks, and fraud detection systems;
• Safeguards implemented consist of standard contractual clauses and adequacy decisions;
• Compliance measures ensure recipient countries provide similar data protection levels;
• User notification occurs when significant changes to data transfer arrangements happen.

Updates to This Privacy Policy

We review and update this Privacy Policy annually or when legal requirements change. Any modifications take effect immediately upon posting to our website. We notify active players via email when substantial changes occur. Check this page regularly to stay informed about how we protect your personal information. The last update date appears at the bottom of this document.

Contact Information

You can reach data protection team with questions or concerns about your personal information. We aim to respond to all inquiries promptly and professionally according to Kenyan law.

• Data Protection Officer email is [email protected] for privacy-related questions;
• Customer support email available at [email protected] for general account issues;
• Physical address located at Nairobi, Kenya with full details on our Contact Us page;
• Response timeframe is 30 days maximum for data protection requests;
• Complaint escalation goes to the Office of the Data Protection Commissioner if unresolved.